Usually product leaves our warehouse in 1-2 business days. Actual delivery time depends on destination and other factors.
Arrive the British address, its approx. 2 - 3 business days (Standard Shipping Method) or 6 - 11 business days (Free Shipping).
Shipping Costs Shipping costs will be noted per item during the checkout process. Shipping costs will be included the postage, packing and our handling cost to proceed your order.
Address Format Special Characters Do not use special characters or punctuation (such as %, &, ', -, ?, !, etc.) when entering your address. City Name Discrepancy After you enter your information, check your address. If the city shown is not exactly what you entered but your street address and ZIP code are correct, your package will be delivered to you.
Personal Residences Address line 1 should contain primary address information (street address or P.O. number). Address line 2 should contain the following, if applicable: • Apartment number (e.g., #244) • "Care of" information (i.e., c o – use a space between "c" and "o"; do not use a slash) • "Attention" information (e.g., attn: John Doe)
Corporate Addresses Address line 1 should contain primary address information (street address or P.O. number) and secondary address information (e.g., floor, suite or mail stop number), all on a single line. Address line 2 should contain the company or building name.
School Addresses Address line 1 should contain primary address information (street address or P.O. number) and secondary address information (e.g., floor, suite or mail stop number), all on a single line. Address line 2 should contain the building/dorm or school name.
Multiple Shipping Addresses If you are ordering multiple quantities of a single item to send to more than one shipping address, you must place a separate order for each new shipping address. However, if you are buying at least 2 different items, simply indicate the addresses to which you'd like to send each item.
Returns & Replacements
Returns Basics We want you to be 100% satisfied with your purchase. We've set some basic guidelines you'll need to keep in mind when making a return or requesting an exchange.
Returns Basics • Item must be returned within 30 days of purchase. • You must have your original sales receipt. • Merchandise must be in its original carton along with all packing materials, product literature and warranty cards. • Merchandise must be in new condition.
If the item is returned within 30 days but the above conditions are not met, a minimum of 10% of the purchase price will be charged as a restocking fee.
Non-Returnable Items Some items are not able to be returned, including: • Delivery and/or installation services • Consumable items such as ink cartridges, fax cartridges and batteries • Activated pagers • Items that are damaged or abused • Etched or otherwise personalized items
To protect your personal data Please remove all personal data (e.g. computer or wireless phone data) from any returned products. 5StarStore is not responsible for any personal data left on or in a returned product. Contact us if you have any questions about removing information from your device.
Online Return Process We will do our best to process your return quickly. Please allow 3-7 days. Refunds usually post to the credit card within 72 hours. Refunds will be credited to the original purchasing credit card account number only.
Follow these directions to return by mail: • Include all original packing materials, manuals and accessories with the product to avoid any additional fees. • Include the return label (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via Royal Mail for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. • We will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or the wrong item was shipped. • If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges.
Privacy & Security
Use of Information 5StarStore uses your Personal Information for the following purposes: to process your orders and administer your account; to administer and improve the Site and related services; to notify you of our products, services, promotional events or special offers that may be of interest to you; to provide Internet security; and to meet legal requirements. 5StarStore may work with our business partners who may perform certain functions on our behalf, such as fulfilling orders, sending email messages, managing data, processing credit card payments or providing customer service. These business partners have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Other than for the specific purposes set forth in this Policy, we will not disclose your Personal Information unless we obtain your prior consent or are legally required to do so. We may use third-party advertising companies to place ads on the Site and to place our ads on other web sites. These companies may use Anonymous Information about your visits to this and other web sites to provide advertisements on the Site and other sites about goods and services that may be of interest to you. If 5StarStore is involved in the sale of a substantial portion of its business assets, Anonymous or Personal Information may be among the transferred assets.
Privacy of Children 5StarStore encourages parents and guardians to be aware of and participate in their children's online activities. We strictly adhere to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.
Cookies When you visit the Site, 5StarStore or a third-party advertiser may store or recognize some information on your computer in the form of a "cookie" or similar file that can help us in many ways. For example, cookies allow us to tailor the Site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site's features.
Links The Site may contain links to other sites on the Internet that are owned and operated by third parties. 5StarStore is not responsible for the collection or use of your Personal or Anonymous Information at any third party sites.
Security We have policies and procedures in place to protect the privacy and confidentiality of your Personal Information that we collect and maintain. All Personal Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. Any unauthorized use of the Site may result in criminal and/or civil prosecution. 5StarStore uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet.
Conditions of Use
Acceptance of Terms Through Use
Links to Third Party Sites
The Site may contain links to sites operated by third parties. The linked sites are not under our control, and we are not responsible for the contents of any linked site. Please review the linked site, and, if you do not agree to be bound by the terms governing that site, we recommend that you terminate your visit to that site. We provide links only as a courtesy, and such links do not imply our endorsement of any linked site.
You agree to defend, indemnify, and hold 5StarStore and our subsidiary and other affiliated companies, and their employees, contractors, officers and directors harmless from all liabilities, claims, and expenses, including attorneys' fees, that arise from your use or misuse of the Site or the content therein. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
Restrictions and Termination
On-line sales are intended for, and limited to, personal use and domestic sales only. 5StarStore reserves the right to limit the number of products sold, including the right to prohibit sales to re-sellers. 5StarStore reserves the right, in its sole discretion, to terminate your access to all or part of the Site, with or without notice.
By placing an order on the Site, you authorize 5StarStore to collect payment from your credit card for all charges you incur. Prices listed on the Site do not include shipping, handling, taxes or insurance, unless otherwise specified.
5StarStore's goal is to accurately describe all products offered for sale on the Site, however, the Site may contain typographical errors or other inaccuracies and may not be complete or current. In particular, representations of product colors on the Site may vary from actual product colors, largely based on the calibration of the monitor on which you view each particular image. A completely accurate determination of product color can only be made while in one of 5StarStore's retail locations. Therefore, with respect to product description, pricing and availability, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 5StarStore apologizes for any inconvenience this may cause you and provides the policy for returns or replacements.